KYC Selfie

Created by Zorrik Voldman, Modified on Fri, 17 Feb 2023 at 01:09 PM by Zorrik Voldman

If you are having trouble with the web cam, make sure you give permission to use the camera,
For instance, in your browser, you may need to click on a webcam icon like so
Here follows some tips to take the selfie successfully:

- Clear cookies and cache on your device before

- Use Chrome or Chromium-based browsers

- Make sure the room is well illuminated

- Allow Zoom's access to your camera (device settings)

- Allow Fractal to access your camera during the process

- Do not switch to another tab or window until the liveness detection is finished

- If you have long hair, make sure to pull it back (if a face is even partially covered by the hair, the liveness will fail)

- Please note that our camera software works better on Android devices

- If the previous tips didn't work, you can log in from another device and try it with a different camera

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