If you are having trouble with the web cam, make sure you give permission to use the camera,
For instance, in your browser, you may need to click on a webcam icon like so
Here follows some tips to take the selfie successfully:
- Clear cookies and cache on your device before
- Use Chrome or Chromium-based browsers
- Make sure the room is well illuminated
- Allow Zoom's access to your camera (device settings)
- Allow Fractal to access your camera during the process
- Do not switch to another tab or window until the liveness detection is finished
- If you have long hair, make sure to pull it back (if a face is even partially covered by the hair, the liveness will fail)
- Please note that our camera software works better on Android devices
- If the previous tips didn't work, you can log in from another device and try it with a different camera
- Clear cookies and cache on your device before
- Use Chrome or Chromium-based browsers
- Make sure the room is well illuminated
- Allow Zoom's access to your camera (device settings)
- Allow Fractal to access your camera during the process
- Do not switch to another tab or window until the liveness detection is finished
- If you have long hair, make sure to pull it back (if a face is even partially covered by the hair, the liveness will fail)
- Please note that our camera software works better on Android devices
- If the previous tips didn't work, you can log in from another device and try it with a different camera
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